Every company loves a good online review, and Outdoor Lighting Perspectives of Charlotte is no exception. However, every once in a while, we get one that is so flattering that it makes us blush. Such is the case with this one that we recently received. We don’t want to “toot our own horn,” so to speak, but somebody else did it for us, so we’ll let our happy customer do the talking:
Last week I reached out to your company because I was experiencing a problem with my outdoor lighting coming on as it normally does each evening. I was especially concerned since the lights provide comforting security for my family as we come and go during evening hours. Therefore, I was quite anxious to resolve the problem as quickly as possible.
When I called your company, I was pleasantly greeted by a delightful and amazing woman named Sherry. Since I had never spoken to her in the past, she explained the company’s transfer of ownership and assured me that I was in great hands with the new team. Next, she listened compassionately to my concerns and asked if I would mind holding while she checked to see if she had a service team in my area. Much to my delight, a team was nearby and could come to my home to diagnose and correct the problem. She let me know when the team was on their way. Upon the service team’s arrival, they could not have been more professional and knowledgeable! I was very pleased by how quickly Jasen and Derrick addressed my issue and assured me that if I ever had any concerns, not to hesitate to contact the company in the future.
The most incredible part of the AMAZING service delivered by your team of professionals, is that they did it effortlessly. Sherry, Jasen and Derrick all said, and I quote, “Taking good care of our customers is what we enjoy doing.” Needless to say, I was blown away. Having spent a portion of my career overseeing service delivery for a large organization, I know firsthand how hard it is to translate and deliver a consistent quality service vision through hundreds of teammates and associates. Allow me to commend you for having done just that with your Charlotte team! They set a service quality standard second to none!
Thank you for your time and I look forward to a long relationship with your company.
Regards,
P. Payne
We’d like to thank P. Payne for the excellent review, and we’re happy to make our customers so happy. It’s why we keep doing what we do. If you’d like to experience great service while illuminating your home and/or business with professional, state-of-the-art LED lighting, contact Outdoor Lighting Perspectives of Charlotte today at (704) 703-7329. We look forward to working with you!
